Shipping & Delivery FAQs

Due to COVID-19 we are experiencing shipping delays to certain countries. Shipping times may be longer than usual. We are working diligently to ensure all orders are received. 

Orders are processed and fulfilled daily with the exception of weekends and public holidays. Orders are usually shipped within 3 and 5 business days. Once your order has been shipped, you'll receive an email reflecting that your order has been shipped, along with tracking number(s).

Orders may not ship within this window due to stock issues, lack of order information, billing delays, order verification process, custom products.

Payment

How do I pay for my order? Is it secure?
Our checkout process uses Shopify Payments or PayPal, two of the most trusted online payment solutions on the web. Because of this, we have all the same securities and payment fraud protection as Shopify or PayPal. 

We accept Visa, Mastercard, Discover, American Express and Diners Club which adds another layer of protection. So all in, your order and your information is super secure!

SHIPPING

    How long will it take to receive my order?

    Once you place your order you will receive an Confirmation E-mail & Text Message.

    Once your order has been shipped you will receive another E-mail & Text Message.

    It generally takes us 3-5 business days to prepare, process, and ship your order.

    Our shipping times are as follows.

    • For within United States (including Hawaii and Alaska), Canada, United Kingdom, Australia: you should receive your order within 5-10 business days after it's shipped.
    • For everywhere else: you should receive your order within 2-6 weeks of placing it. The wide range is due to different policies of customs clearance in different countries. Most of our customers get their order within 4 weeks!

    We are a small, independent company so these are guidelines not hard and fast rules! Just contact us if you need an update estimated time of arrival for your order.

      AFTER ORDERING

      What is this store's exchange policy?

      FOR MOST PRODUCTS: We offer a 30-day exchange policy. If you would like to exchange your product just email us and we will provide you with a return address. Please note, you are responsible for return costs.

      Please note, any product which has intimate/health usage (shape-wear, exfoliators) are not covered due to hygiene concerns.

      We STRONGLY recommend looking at the sizing guidelines outlined in the product description before purchasing.  

      What is this store's return policy?

      FOR MOST PRODUCTS: we offer a 30-day return policy. If you would like to return your product just email us and we will provide you with a return address. Please note, you are responsible for return costs.

      Please note, any product which has intimate/health usage (shape-wear, exfoliators) are not covered due to hygiene concerns.

      We STRONGLY recommend looking at the sizing guidelines outlines in the product description before purchasing.  

      My order hasn’t arrived yet, what do I do?

      If it is beyond the estimated shipping times since you have placed your order, just email us with your order number at ShopCocoalynx@gmail.com and we will start checking it ASAP.

      What if something is wrong with my order?

      If you have a problem with an order from this store, please get in touch with us directly at 

      ShopCocoalynx@gmail.com ASAP and we will help you!